Begin with your current scalp condition, hair pattern, dryness or damage and styling habits. Use the diagnostic as guidance and review the intended use on each product page.
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ONE PERCENT / FAQ
A concise starting point for products, orders and delivery. More detailed guidance is available in Support.
Begin with your current scalp condition, hair pattern, dryness or damage and styling habits. Use the diagnostic as guidance and review the intended use on each product page.
Frequency depends on the formula and your current hair needs. Some products support frequent use, while masks and targeted care should follow the instructions shown on their product page.
An order is confirmed after the payment gateway verifies a successful transaction. A cart or pending payment does not create a fulfilled order.
Sign in and open your order details. When a carrier tracking code is available, it is shown there and may also be sent through the available communication channel.
Opened or used personal-care products are normally not returnable for a change of mind. Incorrect, damaged or defective items are reviewed individually when reported promptly with evidence.
When an active quantity rule exists, the cart automatically applies the best valid promotion and displays its reason in the order summary.
Unless a campaign states otherwise, promotions are not stacked. Checkout applies the best valid discount for the order.
Visit the Support Center for complete guides on payment, delivery, returns, product use, account security and wholesale enquiries.
Visit the Support Center or send a complete request with your order number when relevant.
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